1. Introduction

At JSJ World General Trading L.L.C (“we,” “our,” “us”), we are committed to delivering high-quality products, including premium rice varieties, cooking essentials, and other goods. We understand that there may be instances where returns or exchanges are necessary. This Return Policy outlines the terms and conditions under which returns and exchanges are accepted.

2. Eligibility for Returns

• Product Condition: To be eligible for a return or exchange, the product must be in its original condition, unused, and in its original packaging.
• Timeframe: Returns must be requested within [10] days of receipt of the product. After this period, we are unable to process returns or exchanges.
• Proof of Purchase: A valid receipt or proof of purchase is required for all returns or exchanges.

3. Return and Exchange Procedure

• Submit an Inquiry: To initiate a return or exchange, please contact us through our Enquiry page or email us at jsjworlds@gmail.com with your order details and reason for the return.
• Return Authorization: Upon reviewing your request, we will provide instructions for returning the product and issue a Return Authorization (RA) number if applicable.
• Shipping Costs: If the return is due to a defect or error on our part, we will cover the shipping costs. For other returns, you are responsible for the shipping costs of returning the product to us.

4. Non-Returnable Items

The following items are non-returnable and non-exchangeable:

• Products that have been used, damaged, or altered.
• Products not in their original packaging.
• Perishable items or items with a limited shelf life.

5. Refunds and Exchanges

• Refunds: Once we receive and inspect the returned product, we will process your refund. Refunds will be issued to the original method of payment. Please allow [7-10] business days for the refund to be processed and reflected in your account.
• Exchanges: If you wish to exchange a product, we will process the exchange once we receive the returned item. The new product will be shipped to you at no additional cost if the exchange is due to an error on our part. If the exchange is for other reasons, you will be responsible for any additional shipping costs.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately with details of the issue and photographic evidence if possible. We will arrange for a replacement or refund as appropriate.

7. Contact Information

For any questions or concerns about our Return Policy or to initiate a return or exchange, please contact us at:

JSJ World General Trading L.L.C Building Bin Haider, Office No. 108, First Floor Port Saeed, Deira, Dubai, UAE
Email: jsjworlds@gmail.com
Phone: +971 56 641 7990

8. Changes to This Return Policy

We may update this Return Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website or services after any changes constitutes acceptance of the revised policy